Account & Data Deletion
Request 21days Account and Data Deletion
Delete your account in the app, or request account deletion or deletion of child data only by email without installing or signing in to the app.
Delete your account in the app
Go to App > Settings > Account > Delete Account. After account deletion, if another active guardian is connected to a child, ownership of family data may be transferred to that guardian and the child’s information, routines, records, and photos may remain. If no guardian can receive the data, the child’s information and associated routines and records are deleted.
Request deletion by email
Choose the button for your request, compose the email, and send it yourself. Include your sign-up email and sign-in method so we can verify and process the request accurately.
- Your 21days sign-up email address
- Your sign-in method: email, Google, Apple, or Kakao
- Request type: delete your account, or delete child data only while keeping your account
You may also request deletion of child data only while keeping your account. Include the minimum information needed to identify the child, such as their in-app nickname, and the scope of data you want deleted. We verify your identity and authority to delete that child’s data before processing the request.
Request child data deletion only by emailYou do not need to install or sign in to the app to submit a deletion request.
parentingnow.support@gmail.com
Do not send your password or sensitive information about your child.
Cancel store subscriptions separately
Deleting your account does not cancel an App Store or Google Play subscription. To stop a subscription, you must cancel it separately through the relevant store. Your account cannot be restored after deletion.
Data deletion and family data handling
The following applies to account deletion. Email requests to delete child data only are handled within the requested scope after verifying your identity and deletion authority.
Personal account data
Your account, profile, personal settings, and sign-in information are deleted.
Children with another active guardian
Ownership is transferred to that guardian. The child’s information, routines, records, and linked photos are retained for the remaining guardian’s service use until that family data is deleted. Author information in retained records is processed so it is no longer linked to the deleted account.
Children with no guardian to receive the data
The child’s information and associated routines and records are deleted. Linked photo files are deleted through a separate cleanup process, which may not finish at the same time as account deletion.
Apart from family data transferred to another guardian and photos awaiting deletion, no data is separately retained after account deletion.
Processing information
After receiving your request, we verify it and process it within 3 business days. We will notify you by email when deletion is complete.