Frequently Asked Questions

When one guardian subscribes to Pro, other connected guardians can also receive Pro benefits.

Both include the same Pro features; only the billing interval differs. US store prices are US$1.99 monthly and US$19.99 annually, with automatic renewal. Prices and currencies may vary by country, region, and store. Check the in-app subscription screen for your actual price and billing terms.

Cancel through the App Store or Google Play used for purchase. Deleting your account or uninstalling the app does not cancel your subscription, so manage it separately through the store. Cancellation and refund requests are separate processes; see the subscription guidance for details.

Subscribe to Pro using a guardian account, sign in with that account on a separate shared tablet, and register it as a Family Board device. Your child can check today’s routines and tap to start and complete them. A tablet is recommended.

No separate child account is needed. Children use Family Board registered with a guardian account under guardian supervision. Child information and routines may be visible on the shared screen, so manage device access and screen visibility.

Pro routine start reminders go to the registered Family Board device. If a routine has not started 10 minutes after its start time, guardians receive an alert on their devices. Free routine reminders are local notifications on the primary caregiver’s device.

Check the internet connection, notification permission, and whether the tablet is registered as a Family Board device. Power-saving settings, Do Not Disturb, or operating system conditions may delay or hide notifications. If the issue persists, contact support with your device details and what happened.

Child information is not publicly searchable or viewable. The managing guardian and guardians connected through accepted invitations can access it within their permissions. Family members using or viewing a shared Family Board screen may see the information displayed.

In Family features, create an invite code and share it. The invited user can enter the code in the app to manage the same child’s data together.

The code may have expired, reached its usage limit, or been revoked. If the code looks correct but still won’t connect, ask for a new invite code and try again.

You can register up to 3 routines per child with Free and up to 20 with Pro. Start small with routines that work for your child.

Start small with 1–2 items per day. Choose “easy wins” first so your child can build confidence quickly.

It helps with short, clear agreements—like staying seated during meals or playing at the playground for the agreed time.

You can use email or Google, Apple, or Kakao social sign-in. Check which method you used for your existing account to keep accessing its data.

Yes. After signing in with your existing account, you can link Google, Apple, or Kakao in Settings. Once linked, you can sign in to the same account using the linked social login.

No. Linking is supported, but merging two different accounts into one is not currently supported.

If you already signed up with email and then sign in again via social login using the same email, a separate account can be created. To keep your existing data (children, routines, history, etc.), link social login to your existing account instead of creating a new one.

If you sign up with email, registration completes after you tap the verification link sent to your inbox. If you don’t see it, check Spam/Promotions as well.

If you use Apple’s Hide My Email, it may be recognized as a different address from a regular email login. In that case, it may not automatically link to your existing email account.

You may use a nickname instead of a real name. Date of birth, gender, and profile photo are optional; you can register a child without them. A default avatar is used if no photo is uploaded.

Before registering a new child profile, open the consent link sent to your guardian account email, review the document in the app, and check the legal guardian confirmation to complete consent. Consent is collected per guardian account and applies to its current and future child profiles.

Withdrawing consent in the app removes linked child profiles and related data from other guardians’ accounts as well. Account deletion may instead transfer and retain family data for children with another active guardian. Photos subject to deletion are cleaned up separately and may not be deleted immediately. Consent evidence is handled separately under the Privacy Policy.

Email parentingnow.support@gmail.com without installing or signing in to request account deletion or deletion of child data only while keeping your account. Include your sign-up email, sign-in method, and deletion scope. We verify identity and deletion authority before processing; do not send passwords or sensitive child information.

Your account, profile, settings, and sign-in information are deleted and the account cannot be restored. If another active guardian is connected, the child’s information, routines, records, and photos are transferred to that guardian; author links to the deleted account are removed from retained records. Without a receiving guardian, the child’s data is deleted and photos may be cleaned up separately. Cancel subscriptions separately through the purchasing store.

Features like sign-in, account linking, entering invite codes, and saving records can be affected by network conditions. If your connection is unstable, saving or syncing may be delayed—please try again shortly.